Door Supervisor

Iconic Security - Soho House, London

April 2022

Responsible for keeping a store running smoothly, safely and securely. Acknowledging customers as they enter and exit the store. Dealing with any difficult situations that arise in a safe and professional manner.
- Managing crowds and queues.
- Making sure that the venue is locked after hours.
- Investigating any reports of suspicious activity.
- Conducting patrols inside and outside premises.
- Watching over alarm systems.
- Dealing with emergencies.
- According first aid when necessary.
- Watching people's behaviour and dealing with conflict.
- Checking-in / out visitors and contractors
- Reporting Health and safety issues
- Ensuring that premises are properly locked and safe

Supervisor / Cleaning Night Area Manager

Bayleaf Facilities Management - Soho House, London

Oct 2021 – Apr 2022

I was in charge of 4 sites providing first class cleaning service in all the restaurants areas, also in charge of the KP team.
- Leading the cleaning team, motivate and support the members to provide a high cleaning standard.
- Planning in advance all the operations including periodic tasks.
- Provided training and development of the team members to better focus on operations and better interaction with client.

Cleaning and Domestic Services Assistant Manager

Goldsmiths, University of London

May 2019 - June 2021

In May 2019 – through an insourcing project, I became a key part of the Facilities team in the Estate & Facilities Department to actively support the Estates Department.
- Main duties include providing an excellent cleaning service across campus and maintaining up to date knowledge and understand the best practice and innovations within the field of cleaning and domestic services.
- Managing, evaluating and developing all cleaning and housekeeping services at Goldsmiths: cleaning, periodic and deep cleaning, summer conference cleaning, housekeeping and event cleaning.
- Train existing and new employees in accordance with the H&S regulations, COSHH and BICSc.

Operational Cleaning Manager PM / Trainer

ISS UK Ltd – Goldsmiths University of London cleaning contract

Nov 2015 - May 2019

Operational Cleaning Manager - key responsibilities include continually reviewing processes / working practices promoting the Company and development of services.
- Conducting regular audits with the client on standards and due diligence for all services delivered in compliance with the Health & Safety legislation.
- Recruitment of the highest caliber operatives to fill vacant positions and recording all the employee documentation correctly while ensuring that all employees are appropriately inducted, trained and developed.

Team Leader / Assessor and Trainer / Operational Manager Cover

ISS UK Ltd – Morgan Stanley cleaning contract

April 2010 - Nov 2015

Commenced as cleaner operative and soon promoted to the new position of team leader.
- Duties included supervising and ensuring the work is done within the health and safety regulations and supporting my team members in their training according with general instructions of health and safety.
- As a team leader I was also covering the operational manager position when necessary and ensured cleaning standards as expected by the client.

Basic Handcuff Training (Certificate No. 2123707)

2021

I was awarded the QualHub Certificate in Basic Handcuff.

Action Counters Terrorism Training (Certificate No. 2123707)

2021

I was awarded the ACT Awareness Certificate.

Public Space Surveillance (CCTV) - Licence No. 1631608314689

2021

I was awarded the SIA (PSP) Licence.

Door Supervision - Licence No. 1470076958762

2021

I was awarded the SIA (DS) Licence.

Operations Manager Course (Certificate Number: AC-345-5651774)

2015

I was awarded the ALISON diploma in Operations Management.
Graduation: OPERATIONS MANAGER

Social work training course

2001

6 months intensive training course in social work specialized in child services.
Graduation: SOCIAL ASSISTANT AVERAGE LEVEL

IBM-PC Assistant Programmer training course

1997

6 months intensive training course in formation of assistant programmers on microcomputers compatible IBM-PC.
Graduation: ASSISTANT PROGRAMMER